Yesterday evening was a disaster for Bluehost users around the world – a power outage in their home town of Provo, Utah took out a data center UPS rendering thousands of websites (and Bluehost’s phone support) useless for hours. Even after the servers were back online, websites remained unstable overnight.
Fortunately, Bluehost’s excellent customer support provided timely updates via Facebook and Twitter regarding the outage and process of fixing it.
Such an event could have happened to any host, but this is the first time in well over four years of hosting that I encountered such a long downtime. In spite of how many sites were affected, Bluehost still maintains an excellent track record and has won awards year-after-year for quality hosting. Between their relatively inexpensive price (given the features) coupled with friendly support reps, I’ll continue to be a customer for the foreseeable future and recommend Bluehost’s shared hosting to anyone interested in starting a website.